Introduction

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The centralized payroll department of a large organization spread across a number of sites processes the salary of thousands of employees who receive their wage on a weekly or monthly basis. If an employee feels that their wage is wrong they will report this to their manager who will then submit a query to the payroll department and await a reply

In order for the payroll department to process the query they need a number of details relating to it, a system that ensures that all the required information to process a query exists is needed. All managers should be able to submit and retrieve replies to their queries. Also should a manager submit another query relating to one previously submitted or an employee re queries an issue it is essential that their previous submitted queries can be quickly retrieved by the payroll department?

The payroll department aim to resolve all queries within two days of receiving them under their service level agreement therefore an efficient automated system would make sure this is met. Payroll personnel need to be able to view the history of a particular query and add comments to it to make sure they are not wasting time resolving queries already being dealt with and to hand queries over to a new person. A solution must be found that ensures queries are not lost and are resolved in order of arrival to make sure the department meets its service level agreement

Payroll Software , is an integrated accounting system which takes care of all business needs. It incorporates powerful features for maintenance of data related to general accounting, inventory control, portfolio management, export documentation, stock maintenance, sales, purchases plus other facilities.